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Privacy Policy

How we collect, use, and protect your information when you work with us.

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Overview

We Custom Boxes (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit our website, request a quote, place an order, or contact our team — and how we use, store, and protect it.

We serve brands across the United States. This policy applies to all visitors and customers who interact with wecustomboxes.com and our related services.

We collect
Contact details, order info, artwork files, and site usage data.
We never sell
Your personal data is not sold to third-party marketers.
You control
Request access, correction, or deletion of your data anytime.

Information we collect

Information you provide

  • Contact details — name, company, email, phone number, and shipping address when you request a quote or place an order.
  • Order information — product specifications, quantities, dielines, and artwork files uploaded for production.
  • Communications — messages sent via email, phone, WhatsApp, or our contact forms.

Information collected automatically

  • Device & browser data — IP address, browser type, operating system, and referring URLs.
  • Usage data — pages visited, time on site, and interactions with our quote forms.
  • Cookies — see the Cookies section below.

How we use your data

We use the information we collect to:

  • Process quotes, orders, proofs, and production runs
  • Communicate about your project status, shipping, and delivery
  • Improve our website, products, and customer experience
  • Send order confirmations and service-related updates
  • Comply with legal obligations and prevent fraud

Marketing emails: We only send promotional content if you have opted in. You can unsubscribe from marketing emails at any time using the link in each message.

Sharing & disclosure

We do not sell your personal information. We may share data with trusted third parties only when necessary to operate our business:

  • Shipping carriers — name and delivery address for fulfillment
  • Payment processors — to process transactions securely
  • Production partners — artwork and specs required to manufacture your order
  • Analytics providers — aggregated, non-identifying website usage data

We may also disclose information if required by law, court order, or to protect our rights and safety.

Cookies

Our website uses cookies and similar technologies to remember your preferences, keep your session active, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some site features such as quote form persistence.

Your rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

California residents may have additional rights under the CCPA. Contact us to exercise any of these rights.

Contact us

For privacy-related questions or requests, contact us at:

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